Support that scales with you.
Soverstack is open source under AGPL. Most users self-serve through docs, Discord and GitHub. Paid tiers add response SLAs, deploy assistance, and dedicated engineering for teams that need it.
Community
Self-serve support for individuals, homelabs, and any team comfortable with open source.
- —Public documentation
- —GitHub issues & discussions
- —Community Discord
- —Best-effort response from maintainers
- —Full access to the source
Business
Most pickedFor startups and SMEs running Soverstack in production who need predictable response times and deploy assistance.
- —Email + chat support
- —24h response SLA (business hours)
- —Deploy assistance & code review
- —Architecture review (quarterly)
- —Priority bug triage
Enterprise
Dedicated engineering for regulated industries, multi-region rollouts, and compliance-driven deployments.
- —Dedicated engineer assigned
- —24/7 on-call
- —On-prem deploy assistance
- —Compliance support (ISO 27001, RGPD, HDS, HIPAA)
- —Multi-region rollouts
- —Migration assistance
How support works
Four channels, two SLAs.
GitHub & Discord
Public discussions for bug reports, questions, feature requests. Best-effort by maintainers and community contributors.
Email + ticket system
Business and Enterprise tiers. Tracked tickets with response time SLA. English, French, German support.
Scheduled calls
Architecture reviews, deploy assistance, post-incident reviews. Booked via the customer portal.
On-prem assistance
Enterprise tier. Our engineers can join your cluster operations remotely or on-site for migrations and audits.